Shipping
Most Lone Mountain 3D products are made to order and typically require 2–4 business days of processing time before shipping. Carrier transit time is additional. Larger wholesale or highly customized orders may require additional production time, and an estimated timeline will be provided for those orders.
Shipping rates are displayed at checkout, and the buyer is responsible for shipping charges unless a promotion states otherwise. Please double-check your shipping address before completing your order.
When tracking is available, it will be provided after the order ships. Carrier delays after a package has been accepted by the shipping carrier are outside our direct control, but contact us if you have a delivery issue and we will help where we can.
Returns
For standard products, contact us within 14 days of delivery to request a return. Returned items must be unused, undamaged, and include all original printed components.
The buyer is responsible for return shipping costs. Approved standard returns are subject to a 15% restocking fee. Original shipping charges are non-refundable.
Custom-requested colors outside our listed options, personalized work, or other special-request items may be final sale once production has started. Standard listed Color and Mix & Match configurations remain eligible for return under the policy above unless otherwise stated on the product page.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photos. When the issue is our error or an item arrived damaged, the 15% restocking fee does not apply and we will work with you on the appropriate resolution.
Return Process
Contact Lone Mountain 3D before sending a return. Unauthorized returns may not be accepted. Once an approved return is received and inspected, any eligible refund will be issued to the original payment method, less the 15% restocking fee and any non-refundable shipping charges.