Shipping policy

Order Processing

Many Lone Mountain 3D products are made to order. Processing times may vary depending on the product, order size, customization, and current production volume.

Any current processing estimates shown on the product page or during checkout are estimates and may occasionally change.

Shipping Charges

Shipping charges are calculated and displayed during checkout. The buyer is responsible for shipping costs unless a promotion specifically states otherwise.

Please verify that your shipping address is correct before completing your order. Customers may be responsible for additional shipping costs caused by an incorrect or incomplete address.

Tracking and Delivery

When tracking is available, tracking information will be provided after your order ships.

Once a package has been accepted by the shipping carrier, transit times and carrier delays are outside the direct control of Lone Mountain 3D. If you experience a delivery issue, please contact us and we will help where reasonably possible.

Lost or Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging.

If tracking shows a delivery issue or your package appears to be lost in transit, contact us at lonemountain3d@gmail.com so we can review the situation.

Wholesale and Larger Orders

Large or wholesale orders may require different processing times or shipping arrangements. Please contact us before ordering if you need a large quantity or have a specific delivery deadline.