Refund policy

Returns

We want you to be happy with your Lone Mountain 3D order. For standard products, please contact us within 14 days of delivery to request a return.

To be eligible for a return, the item must be unused, undamaged, and include all original printed components.

The buyer is responsible for return shipping costs. Approved standard returns are subject to a 15% restocking fee. Original shipping charges are non-refundable.

Custom and Special-Request Orders

Products made using custom-requested colors outside our standard listed options, personalized designs, business branding, or other special-request work may be considered final sale once production has started.

Standard listed color options and our normal Mix & Match configurations remain eligible for return under the policy above unless otherwise stated on the product page.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos of the item and packaging.

If the issue is the result of an error by Lone Mountain 3D or the item arrived damaged, the 15% restocking fee will not apply. We will work with you to determine the appropriate replacement, correction, or refund.

Return Process

Please contact Lone Mountain 3D before sending any item back. Unauthorized returns may not be accepted.

Once an approved return is received and inspected, any eligible refund will be issued to the original payment method, less the 15% restocking fee and any non-refundable shipping charges.

To start a return, email lonemountain3d@gmail.com.